REACH NEW HEIGHTS WITH

CRUEL SHOES

EXPERT ROCK CLIMBING SHOE REPAIRS

CONTACT US

WHY RESOLE?

01

A re-sole costs less than buying a new pair of shoes.

02

You don’t have to break in a new pair of shoes.

03

You will be actively countering our “throwaway” culture.

When to resole?

When your sole has completely lost its “edge” and it is thin where it joins the rand, it is time for a re-sole. Ideally, the shoe should be re-soled before you start to wear through the rand (the thin rubber that caps the toe and the perimeter of the shoe). When shoes are re-soled with an intact rand, they tend to fit almost the same as they did when they were new. In the long run, it is also cheaper for you!

If you have a thin spot or a hole in your rand, that can be repaired too. The less damage to the rand, the better it is for you. Small holes (less than 1.5cm2) can be repaired easily without risking deformations to the shoe. If you ask us to repair a shoe that needs a large patch (ie: 7cm x 3cm), you run the risk of the shoe fitting slightly differently than it did when it was new. This is because repair shops don’t have the original last (mold) that your shoe was made with.

If your shoes have several holes in them, especially with big chunks of leather missing, they probably aren’t worth repairing. You should re-name them your “climbing sandals”, and you should be excited that you now have shoes that you can use for those outdoor climbs that you have to swim to.

WHAT TO LOOK FOR

If the sole is worn down with no damage to the rand we only have to resole the shoe. We encourage you to not wear through the rand of your shoes. This prolongs the life of the shoes, saves you money on rand patchs, plus it's a faster turn around on our end!
From toe scumming, toe hooking or dragging the toe, the rand rubber will wear thin and eventually wear through to expose the upper part of the shoe. Due to the fact that the rand wraps under the sole we must replace the rand with new rubber so that the sole will have a proper rand with which to bond.
When climbers wear through the rand and the upper part of the shoe (i.e. toes poke through the front of shoe) we must patch, stitch and reshape the shoe so we can adhere a new rand. Avoid this.

HOW TO ORDER

  1. If you are not sure if your shoes are good candidates for re-soling, please contact us by email or through Facebook with your questions.
  2. Get your shoes to us! Shoes need to be mailed directly to us or placed in our drop box in East peak Gym. SHOES CAN NOT BE DROPPED OFF OR PICKED UP IN PERSON, DROP BOX OR MAIL IN ONLY
  3. Once we receive your shoes we will evaluate them for their repair needs.
  4. We will provide you with an invoice with our recommendations for repair.
  5. Once the shoes have been paid for they go into the repair queue. The turnaround time for repair is approx 2 weeks. Any longer than that and we will give you a heads up, but we are typically around 2 weeks from payment to get them into the mail. This is currently the fastest turnaround for climbing shoe repair in Canada.
  6. Payments can be made by e-transfer only. Full details on how will be on your invoice.
  7. Each pair of shoes will need to have the following information sent with them. Please print THIS TAG and fill it out or hand write the relevant information on paper.

WHERE TO RESOLE

MAIL IT TO US

MAIL TO:
CRUEL SHOES
204- 10 WEBSTER ST.
KENTVILLE, NS
B4N 1H7

GETTING YOUR SHOES TO US HAS NEVER BEEN EASIER!

We are happy to offer 2 conventient ways to get your shoes to us for repair

1. Mail them directly to our address listed above

2. Use our convenient drop box located at East Peak Climbing on Quinpool Road in Halifax, NS. 

Pick ups at the drop box happen twice a month on the 1st and the 15th and will save you the cost of shipping to us! 

Any required return shipping costs will be added to the customer’s invoice. Maritimes at $18 for your first pair and an additional $2 for every extra pair. All non-maritime provinces will be returned in our packaging or a “Canada Post prepaid box”, whichever is calculated to be cheaper to you. To keep your shipping costs down, consider “buddying up” with one or more friends, sending a bulk order, or contacting your local climbing gym to see if there are other climbers there who are ready to send their shoes to us.

DROP IT OFF

PRICING

Bulk orders Discounts – Mail 5 or more pairs, pay as one transaction and we will take $5 off each resole. (Mail in only, does not apply to dropbox)

*Listed prices include taxes

RUBBER CHOICES

VIBRAM XS EDGE- 4MM

Developed to provide maximum edging support, Vibram XS EDGE compound delivers improved durability, excellent precision grip, while adding higher level of firmness for the most challenging of edging moves.
Thanks to an improved resistance to distortion, XS EDGE maintains its shape even on the smallest edges.
Vibram XS EDGE maintains its consistent feel in both hot and cold temperatures. Recommended for situations when support is the priority.

Performance

Grip, Edging, and Durability

Benefits

Precision grip
Optimal firmness for micros and edging
Best for extreme multi-pitch routes

VIBRAM XS GRIP- 4MM and 5MM

Vibram XS GRIP was the first compound that represented the new generation of Vibram high performance climbing rubbers.
Offers a good compromise between grip, edging, and durability on large typology of surfaces.
5mm is great for new climbers looking for extra stiffness and rubber life.

Performance

Grip, Edging, and Durability

Benefits

Good shape stability
Excellent performance in all around climbing conditions
Long wearing grip

VIBRAM XS GRIP 2 - 4MM

Vibram XS GRIP 2 represents the natural evolution of Vibram XS GRIP.
Used by many bouldering championship winners, Vibram XS GRIP 2 delivers measurably improved grip with a level of firmness ideal for moderate edging and slope holds, while maintaining consistent performance in all temperatures.
Vibram XS GRIP 2 is recommended for situations that demand the maximum grip.

Con

Wears the fastest. Not recommended for beginners

Performance

Pure Friction, Maximum Grip

Benefits

High performance climbing rubber
Superior pure grip
Best for overhanging routes

GUARANTEE

We at Cruel Shoes are very receptive to feedback. As our customers, you are our greatest asset for providing us with the information we need to be the best repair company that we can possibly be.

We rely on you to tell us if you aren’t happy with any of the services that you have received from us. We can only fix the problems that we know about.

If, upon re-assessment, a repair job is deemed sub-par, we will fix it or re-do it free of charge.

CARE TIPS

FAQ

Probably, but please contact us with photos and questions before sending us your shoes.

The Vibram rubber we use will be better than your original rubber, so re-soling them provides an upgrade. Plus, it keeps them out of the trash and you don’t have to break in a new pair.

No, the sole has to be removed to install rand patches properly.

 Yes, but it’s only 15$ off a pair, not half price. We recommend doing both for uniformity of rubber thickness and rubber type.

The full price list is on the reverse side. All prices have Tax included. Send us photos if you want a more accurate quote.

Yes. If you mail 5 or more pairs of shoes directly to us, we will take off 5$ per pair re-soled. Bulk discounts will not be applied to shoes that are placed in the drop box.

Small holes in the leather can be repaired, but with risk of shoe deformation.  Shoes that have large holes in the leather are not good candidates for repair. Send us photos before you place them in the box.

No, we do not do any in-house pickups or drop-offs.

Yes. Strap repairs are 10$ each. For more complicated repairs, please contact us.

The 3.5mm XS-Grip is what comes on most mid to high-end shoes. 5.0mm XS-Grip rubber will add life but stiffen the shoes, and is recommended for new climbers. The 4mm XS-Grip2 is Vibram’s Stickiest competition rubber. It’s very grippy but wears quickly, and is recommended for experienced climbers with clean footwork. XS-Edge is the firmest rubber which allows you to focus your weight on the tiniest of holds making it ideal for outdoor climbers.